9:00

Registration and Introduction

9:15

Problem areas and the need for Quality Process Management

9:45

Post Closing Quality Control Audit and Written Plans

·         Sample Quality Control Plan Review Components

o        Conducting internal audits

o        Establishing internal audit standards

o        Managing  3^rd Party Providers

10:45

Break

11:00

Combining Required Audits into a Single Process

·         closed loan financial and state regulation audits

·         pre-funding quality audits

·         federal law compliance audit

·         closing document audit

·         predatory lending/non-traditional loan audits

·         fraud audit

12:30

Break

1:15

FHA Approval and FHA Audit Standards

·         Closed Loan Audit

·         Random Selection Process

·         FHA Standards

·         Servicing Standards

·         Annual Financial Audit

2:00

Implementing Production Quality Control Process

·         Origination Quality Control

o        Predatory Lending

o        Advertising

·         Processing Quality Control

o        Complete Submissions

·         Underwriting Quality Control

·         Closing Quality Control

2:30

Break

2:45

Production Quality Control Continued – Sample Case

3:30

Loss Mitigation

• Errors and Omissions Insurance

• Curing and Managing Repurchases

• Investor Suspension

4:00

Question/Answer